Kempinski Hotel Cancun | Cancún | Mexico

Retorno del Rey, 36, 77500 Cancún, Mexico

➤ Kempinski Hotel Cancun | Quintana Roo

Experience world-class service at Kempinski Hotel Cancun
This Kempinski Hotel Cancun features 2 outdoor swimming pools, a spa and a private beach. It offers modern rooms equipped with an iPod docking station, CD player and cable TV. The centre of Cancun is 18 km away.

Kempinski spa and Salon offers a wide range of massage therapies, body treatments and facials. There is also a gym and tennis court. Cabanas are available on the hotel’s private beach.

The Kempinski Hotel Cancun elegant rooms feature a mini bar and work desk. All rooms have a balcony with ocean views. The private bathroom includes a bathrobe, slippers and hairdryer.

Dining options range from traditional Asian specialties at The Sushi Bar to Mediterranean cuisine at Fantino. Indoor or outdoor dining is available and cocktails are served at the Lobby Lounge.

Just 20-minutes from Cancun International Airport, the Kempinski Hotel Cancun can arrange airport and area attraction transportation. Aquaworld, offering boat trips, is 2 km away.


Room choices in Kempinski Hotel Cancun

Kempinski Hotel Cancun Services

Internet WiFi is available in public areas and is free of charge.
Bathroom Bath
Outdoors Outdoor furniture, Beachfront, Sun terrace, Private beach area, Balcony, Terrace, Garden
Activities Bicycle rental, Cooking class Additional charge, Tour or class about local culture Additional charge, Temporary art galleries, Beach, Tennis equipment, Kids' club Additional charge, Children's playground, Golf course (within 3 km) Additional charge, Tennis court
Living Area Desk
Media & Technology Telephone
Food & Drink Coffee house on site, Wine/champagne Additional charge, Kid-friendly buffet, Kid meals Additional charge, Special diet menus (on request), Snack bar, Breakfast in the room, Bar, Restaurant, Tea/Coffee maker
Parking Private parking is possible on site (reservation is not needed) and costs US$20 per day., Valet parking
Reception services Invoice provided, Lockers, Private check-in/check-out, Concierge service, ATM/cash machine on site, Luggage storage, Tour desk, Currency exchange, Express check-in/check-out Additional charge, 24-hour front desk
Entertainment and family services Babysitting/child services Additional charge
Cleaning services Daily housekeeping, Trouser press Additional charge, Ironing service Additional charge, Dry cleaning Additional charge, Laundry Additional charge
Business facilities Fax/photocopying Additional charge, Meeting/banquet facilities Additional charge
Safety & security Fire extinguishers, CCTV outside property, CCTV in common areas, Smoke alarms, Security alarm, Key card access, 24-hour security, Safety deposit box
General Shuttle service Additional charge, Minimarket on site, Designated smoking area, Air conditioning, Non-smoking throughout, Heating, Car hire, Lift, Barber/beauty shop, Facilities for disabled guests, Non-smoking rooms, Room service
Accessibility Toilet with grab rails, Wheelchair accessible
2 swimming pools Opening times, Open all year, All ages welcome, Pool with view, Heated pool, Shallow end, Pool/beach towels, Sun loungers or beach chairs, Sun umbrellas, Opening times, Open all year, All ages welcome, Heated pool, Shallow end, Pool/beach towels, Sun loungers or beach chairs, Sun umbrellas
Wellness Fitness/spa locker rooms, Personal trainer, Fitness classes, Yoga classes, Fitness, Full body massage, Hand massage, Head massage, Couples massage, Foot massage, Neck massage, Back massage, Spa/wellness packages, Spa lounge/relaxation area, Steam room, Spa facilities, Sun loungers or beach chairs, Hot tub/Jacuzzi, Massage Additional charge, Spa and wellness centre Additional charge, Solarium, Fitness centre, Sauna
Languages spoken English, Spanish

Kempinski Hotel Cancun Terms and Conditions

Check-in From 15:00
Check-out Until 12:00
Cancellation/ prepayment Cancellation and prepayment policies vary according to accommodation type. Please enter the dates of your stay and check the conditions of your required room.
Children and beds Children of any age are welcome.
Age restriction The minimum age for check-in is 18
Pets Pets are not allowed.
Groups When booking more than 9 rooms, different policies and additional supplements may apply.
Accepted payment methods Cash is not accepted Kempinski Hotel Cancun accepts these cards and reserves the right to temporarily hold an amount prior to arrival.
To consider

Resort fee includes the following:

-Mexican welcome drink

-Premium high-speed WiFi in guest rooms and public areas

-Daily shuttle service to La Isla Shopping Village

-Use of tennis courts and rackets (1 hr)

-Beach toys for kids

-Heart of House experience that includes drink and canapé

-Overnight valet parking

-Farewell gift

Guests are required to show a photo identification and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.

Due to Coronavirus (COVID-19), wearing a face mask is mandatory in all indoor common areas.

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How do I get the best price guarantee for Kempinski Hotel Cancun?

Best price guarantee on our site. Book here and avoid any surprises at your arrival to Kempinski Hotel Cancun. If you find a better rate on pages like Booking.com, Expedia or Hotels.com, contact us through our page's "Contact" tab and we'll improve the rate by up to 10%.

Is WiFi available at Kempinski Hotel Cancun?

WiFi is available in public areas and is free of charge.

Is there free parking available at Kempinski Hotel Cancun?

Private parking is possible on site (reservation is not needed) and costs US$20 per day., Valet parking

What are the outdoor activities at Kempinski Hotel Cancun

Outdoor furniture, Beachfront, Sun terrace, Private beach area, Balcony, Terrace, Garden

What languages are spoken at Kempinski Hotel Cancun?

English, Spanish

What are the general services offered at Kempinski Hotel Cancun?

Shuttle service Additional charge, Minimarket on site, Designated smoking area, Air conditioning, Non-smoking throughout, Heating, Car hire, Lift, Barber/beauty shop, Facilities for disabled guests, Non-smoking rooms, Room service

Are pets allowed at Kempinski Hotel Cancun?

Pets are not allowed.

What is the check-in time at Kempinski Hotel Cancun?

From 15:00

What is the check-out time at Kempinski Hotel Cancun?

Until 12:00

100% real reviews of Kempinski Hotel Cancun

If you have any questions regarding the facilities or services provided at Kempinski Hotel Cancun, contact our guest service department, where an agent will be more than happy to resolve any query, prior to your booking.

10,0
Purpose of trip: Leisure trip
What was the highlight of Kempinski Hotel Cancun
Perfect hotel. Wonderful restaurants
Everything
Nothing
9,0
Purpose of trip: Leisure trip
What was the highlight of Kempinski Hotel Cancun
Amazing staff looking out for you always!
Can’t get a cleaner facility
Slightly outdated
10,0
Purpose of trip: Leisure trip
What was the highlight of Kempinski Hotel Cancun
Exceptional
Loved the location! Loved the food, breakfast was so yummy. The staff were excellent and the rooms were so nice
8,0
Purpose of trip: Leisure trip
What was the highlight of Kempinski Hotel Cancun
Very Good
Good for a quiet & short vacation, all inclusive, with children or if you are retired. We did appreciate that it was the only hotel on that part of the beach to have an architecture style at least remotely inspired by local culture.
Very expensive and you are charged for everything (as an example, we were charged for takeaway coffee at breakfast, since we were not sitting to drink the coffee). The hotel needs a refurbishment (looks a bit Y2K)


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